Staff Development & Management Programme The Staff Development & Management Programme is a key element of the employee management process that enables employees to make the best use of their skills, helps them to recognise how their role impacts on the success of the organisation and encourages them to play an active role in setting their work objectives for the coming year. The plan in effect, is a record of a conversation between the employee and their line manager, during which they jointly set out annual goals at the beginning of each year in tandemwith identifying career development options for the employee. Key elements of this process are role profiling, goal setting and development needs analysis. Personal Development Plans enable staff members to see how the work they undertake feeds into Annual Service Delivery Plans and into the Corporate Plan. Three formal conversations take place each year – start of year planning, mid-year review and end of year evaluation.
Customer Focus The relationship between Cork City Council and its stakeholders, in the main, the people who use our services are seen as a priority by the introduction of a customer contact centre in 2019. It is critical that we will deliver services across several platforms. As technology evolves and new communication channels emerge, we will embrace and ensure that we continue to provide services to all regardless of their digital ability.
Our Customer Charter highlights the commitment to deliver high quality services in an effective and caring manner.
Courtesy and Consideration: You are at all times entitled to be served promptly and in a courteous manner, with due regard to privacy and confidentiality and by helpful staff.
Openness and Impartiality: We undertake to deal with you in a fair and open manner, discuss any aspect of your dealings with us, explain how decisions are reached and put in place a complaints procedure for customers dissatisfied with the quality of service received.
Access: We endeavour to provide clean, accessible public offices, facilitate customers who wish to conduct their business through the medium of the Irish language, sign language or other language where possible.
Review : Our services will be continually reviewed and improved upon where necessary. You can help us to help you by making comments, complaints or suggestions about the services you receive by letting us know when we do something well and by providing full and accurate information.
Communication An essential component in our strategic approach is effective communication. It is important to us, to create understanding so that anyone who deals with Cork City Council recognises the value of the work that we do. Through active communications, we have a clear understanding and a positive perception of our vision, aims, services and achievements, leading to higher levels of satisfaction and engagement. The reputation of Cork City Council is also key to ensuring the legitimacy of the public services it provides.
Good communication skills are anchored in Cork City Council structures. From the outset of a project, communication strategies are embedded in project plans.
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