Governance and Management Governance and Accountability are key to howwe deliver our services with transparency around our decision making, procurement and value for money. Cork City Council governance is about how we ensure that we are doing the right things, in the right way, for the right people, in a timely, inclusive, open, honest and accountable manner.
Good governance leads to effective leadership; good management; good performance; good stewardship of public funds; good public engagement and ultimately, good outcomes for our service users and citizens.
Good governance enables the effective pursuit of our vision and corporate objectives within an environment that manages and controls the associated risks. The achievement of these objectives will ultimately contribute to an improvement in the lives of the people we serve.
Shared Services In an effort to improve efficiency and share knowledge, Cork City Council operates two strands of shared services from a local and national perspective. Local shared service agreements are in place with Cork County Council with the Cork Area Strategic Plan (2001-2020), Homeless Services, Veterinary Services, Laboratory Services and City & County Archives. We have also worked together on sharing ICT applications such as Odyssey (Planning) and Choice Based Letting (Housing). Nationally, we are engaged inMyPay, Fix Your Street, Housing Assistance Payment, Library Service Procurement, Building Control Management Service (BCMS), Roads Management Office, Southern Region Waste Management Office (SRWMO), Waste Enforcement Regional Lead Authorities (WERLA), National Waste Collection Permit Office (NWCPO), Climate Action Regional Office (CARO) and Local Government IT Procurement. Transformation through Technology Cork, as a SMART city with enabled digital services is an important driver for economic development. Over 90% of our survey respondents stated they would like to see more of our services online. The use of technology and innovations for our front-line services will become an increasing focus in the coming years. Increasingly the importance of the protection of data and how we manage it will inform ‘digital first’ services. The pace of digital transformation and the growth in the uptake of technologies such as mobile devices, Customer Relationship Management (CRM), and cloud services present opportunities for the Council to increase efficiencies and improve the range of services offered to citizens and businesses. Some of the key transformations for Cork City Council include movement to the cloud services, increasing online services and mobile devices and the introduction of our Digital Strategy.
As we expand our online and digital offering, cyber security is of central importance to ensure the safety of our citizen’s and Council’s information and data when accessing online services.
Embracing Cloud Based Solutions: With the deployment of MS Office 365 and SharePoint and a planned upgrade of the current CRM, to cloud based services, we will be in a position to deliver improved services, enable better collaboration across council business areas and alleviate the increasing demands on our ICT infrastructure in a cost-effective way.
Mobile Devices and CRM: Cork City Council is expanding the use of mobile devices for our outdoor workforce. Over time, the increase in mobile devices will connect our people on the ground with the real time requests
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