from the public which are managed through our CRM suite. Mobile devices have already enabled our elected members to go paperless by providing access to all Council documentation.
Customer Service: We will continue to expand the customer service unit through the development of an online public customer portal which will provide customers with access to service requests and online services. Digital Strategy : The collaborative digital strategy has been developed in consultation with internal and external stakeholders. This strategy aims to realise our shared ambitions of making Cork a connected city by improving digital skills, supporting the development of innovative services and improving our open data offering. CyberSecurity: Cork City Council ensures that all new online services pass rigorous information security testing before implementation. We have multiple layers of security protecting its assets and continues to ensure that these are updated to protect against cyber security threats. We are one of the first local authorities to have a dedicated ICT Security Officer to manage the security of our digital assets. Online Services: Over the lifetime of this corporate plan, we will actively promote the development of user centric digital technologies which will improve the delivery and access of public services to our customers through our website www.corkcity.ie.
Committees & Networks
Local Area Committees Cork City Council has 31 elected members from five local electoral areas. Elected members represent the views of the people who elected them. Each area meets monthly before attending a full council meeting. The areas are South Central, South East, South West, North East and North West. The Local Area Committees provide the forum for discussion at local level with senior management from the council. Issues can be resolved, discussed or put forward for full council agenda.
Corporate Policy Group (CPG) The Corporate Policy Group consist of the Lord Mayor, the Chief Executive and the Chairpersons of the Strategic Policy Committees (all of whom are elected members) and provides a forum for policy issues which transcend the remit of individual Strategic Policy Committees.
Audit Committee The Council has established an independent Audit Committee, in line with best corporate governance practice. It supports the Council by providing an assessment of the financial reporting and management, internal audit processes and risk management policies and practices in the Council. It is chaired by an independent Chairperson, who reports on an annual basis to the full Council.
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