ICT Services CRM Cases Dynamics 365 CRM System Interactions by type
Case Type
Month
Year
Total
CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created
Housing maintenance (inc. requests for updates
October 2021 October 2021 October 2021 October 2021 October 2021 October 2021 October 2021
3194
Environment
301 605
Roads
Litter Fines
93 44
Housing Grant Applications
Phone Calls
1,653
Community Support
1
Online Forms
133 online forms are available on www.corkcity.ie for customer submission up from 125 last month
14,627 registered users on Submit.com
567 interactions on Consult.corkcity.ie
18,248 online submissions in September
Infrastructure Support
Data Set
Month
Year Total
No. of Staff supported with laptops No. of Cllrs. Supported with laptops
October 2021 October 2021 October 2021 October 2021 October 2021 October 2021
615
31 13
No. of CCC public wifi areas
No. of Wifi4EU areas
3
No. of public PC’s supported No. of mobile devices being supported No. of websites being supported No. of cyber events addressed
110
1069 (inc phones, tablets, IPADS, Traffic Signal SIMS, Alarms & Modems)
October 2021
21
October 2021 Assessed & responded to 5 applicable Public Security Advisories from the NCSC. Emails Attacks blocked.
Spam: 22806 Phish: 25180 Malware: 174
No. of Business Apps Supported Highest no. of users – Business Apps
October 2021 October 2021
150
1. 2. 3. 4. 5.
iDocs
Agresso Odyssey
iHouse
SSIS
Top Searches
Top 6 search TERMS on www.corkcity.ie 1. Planning 2. Planning 3. Cork city development plan 4. Rents
Top 5 web pages viewed on www.corkcity.ie 1. Cork City Council Homepage 2. Search for a planning application
3. Current Vacancies 4. Road closure list 5. Parking service – how to pay
5. Housing 6. Parking
60
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