[ Leading Cork to Take Its Place as a World Class City ]
interoperability and management the fires station PABX was upgraded as was KACE to allow for better service desk management. In Douglas Library a full refit of ICT equipment in Douglas library including staff PCs, public PCs and networking equipment was undertaken.
• Mini competitions conducted for the introduction of an Intranet/Extranet,
Exchange On-line, corporate and councillor intranet, a Document Management solution and support the corporate CRM solution
• MS Roadmap for further rollout was developed
Cork Smart Gateway
• Sourcing and deploying engaging and interactive solutions such as animated PDF readers to enhance the website experience • Legislative requirements such as EU Directive 2015/2366 PSD2 and GDPR deadlines for management of Cookies and 3rd Party services Online services - A project to deliver a number of forms online was prioritised during this period to assist in ensuring continued service provision and to provide the opportunity for business, customers, and citizens to apply online for functions as diverse as Community Grants, Business Restart grant, parking permits etc. Websites & Social Media - The importance of the website for providing information to the public was reinforced during Covid-19. It was essential to ensure that the website was continually updated to reflect the City Council’s response to the evolving situation, addressing both the availability of the Council’s services and providing a source of accurate information on the impact of the pandemic. Measures taken and functionality included: Google Analytics, published through MS Power BI, provided rich data on information sought by the public during the different phases of the pandemic. The content was then dynamically updated to reflect this need for information. A necessary shift to on-line events and festivals led to the development of a new website experience showcasing the best of the City in this current reality. Collaboration with audio visual
A series of webinars were commenced in Autumn 2020, with the objective of helping companies to find pathways to digitalisation. Topics being explored in 2021 include: Artificial Intelligence; Robotic Process Automation; Internet of Things; Sensor Technology; Augmented reality and Access to Digital Skills and Opportunities
Digital Transformation & Web
Driven by the Microsoft 365 suite of solutions the Digital Transformation Programme has significantly accelerated over the past 12 months, in particular in response to the pandemic. Solutions such as MS Teams, SharePoint and an electronic signature system have been implemented to support improved business processes enabled by effective technologies. The Teams roll-out has supported and enabled the democratic imperative of the council, enabling on-line meetings and briefings of the Senior Management Team, City Council, SPCs, LACs and other committees of council as well as Inter- Agency and Community Call collaborations.
• Over 15,000 Teams meetings held during the year
• Teams Live Events for City Development Plan Public consultation and Arts Section “Lessons Learned During Covid-19” with moderated interactive Q&A with participants
• 40+ organisations collaborating during the Community Call
• Increased role of communication with staff and Councillors especially when WFH
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