[CE Management Report] _________________________________________________________________________________________________________________
ICT CRM Cases
Dynamics 365 CRM System Interactions by type
Case Type
Month Year
Total
CRM cases created
Housing maintenance (inc. requests for updates
Jan
2022
3073
CRM cases created
Environment
Jan
2022
370
CRM cases created
Roads
Jan
2022
489
CRM cases created
Litter Fines
Jan
2022
50
CRM cases created
Housing Grant Applications
Jan
2022
37
CRM cases created
Phone Calls
Jan
2022
3586
CRM cases created
Community Support
Jan
2022
1
Online Forms
113 online forms are available on www.corkcity.ie for customer submission. 3,671 online submissions
16,266 registered users on Submit.com
1,069 interactions on Consult.corkcity.ie
Infrastructure Support
Data Set
Month Year
Total
No. of Staff supported with laptops
Jan
2022
646
No. of Cllrs. Supported with laptops
Jan
2022
31
No. of CCC public wifi areas
Jan
2022
13
No. of Wifi4EU areas
Jan
2022
3
No. of public PC’s supported
Jan
2022
111
No. of mobile devices being supported
Jan
2022
1108
No. of websites being supported
Jan
2022
21
No. of Business Apps Supported
Jan
2022
150
IHouse, JDE, Odyssey, Core, SSIS
Highest no. of users – Business Apps
Jan
2022
Top Searches
Top 5 search TERMS on www.corkcity.ie
Top 5 web page views on www.corkcity.ie
1. planning 2. Planning 3. Rents 4. Housing 5. Online Payment
1. Cork City Council homepage 2. Search for a planning application 3. Current vacancies 4. Search 5. Current Vacancies – Clerical Officer Grade III
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