CE Management Report November 2021

Contents Purpose of CE Report ................................................................................................ 2 Our Mission ............................................................................................................... 2 Our Vision.................................................................................................................. 2 Our High-Level Goals and Strategic Objectives .......................................................... 2 Our Values ................................................................................................................. 2 Service Requests ........................................................................................................3 Roads Service Requests ............................................................................................. 3 Housing Maintenance Service Requests .................................................................... 3 Environment Service Requests .................................................................................. 4

Roads Maintenance Programmes ............................................................................37 Blarney in Photos .....................................................................................................39 Castleview Terrace Stepcase ....................................................................................41 Transport................................................................................................................. 42 Pay Parking Income ..................................................................................................42 Park by Phone ..........................................................................................................42 Park & Ride Vehicle Numbers...................................................................................42 Public Bike Scheme ..................................................................................................42 Enforcement ............................................................................................................43 Road Offence Breakdown.........................................................................................43 Road Offence Location .............................................................................................43 Infrastructure Projects ............................................................................................. 44 Roads Capital Programme: TII Funded Projects ........................................................44 Roads Capital Programme: NTA Funded Projects .....................................................44 Roads Capital Programme: CCC Funded Projects .....................................................45 Roads Capital Programme: DTTS & CCC Funded Projects .........................................45 Roads Capital Programme: LIHAF Funded Projects...................................................45 Urban Regeneration & Development Fund ..............................................................45 Bridge Repair and Rehabilitation Projects ................................................................46 New Cycle Lanes.......................................................................................................46 Environment ............................................................................................................ 47 Tree Works...............................................................................................................48 Licencing ..................................................................................................................48 Waste Management.................................................................................................49 Strategic & Economic Development .......................................................................... 50 Tourism....................................................................................................................50 Climate Action Unit ..................................................................................................50 Draft Cork City Development Plan............................................................................50 LEO...........................................................................................................................51 Corporate Services & International Relations ............................................................ 53 Chief Executive’s Office ............................................................................................53 Council Services .......................................................................................................53 Payments Processed ................................................................................................53 Franchise Register of Electors ..................................................................................54 Drinking Fines...........................................................................................................54 Reception Desk Callers .............................................................................................54 FOI/GDPR Reviews & Requests ................................................................................55 Innovation Week......................................................................................................55 Communications ......................................................................................................57 Media Queries/Press Releases/Web Posts ...............................................................57 Social Media Engagements.......................................................................................57 Finance Directorate.................................................................................................. 58 Expenditure..............................................................................................................58 Income by Source.....................................................................................................59 Key Collection Levels ................................................................................................59 People & Organisation Development ........................................................................ 60 Appointments made and Competitions completed/advertised................................60 Climate Awareness Training .....................................................................................60 ICT Services.............................................................................................................. 62 CRM Cases ...............................................................................................................62 Online Forms............................................................................................................62 Infrastructure Support .............................................................................................62 Top Searches ............................................................................................................62

Contact Centre ...........................................................................................................4

Emergency Services & Building Control .......................................................................5 Cork City Fire Brigade – New Recruits Training in November .................................... 5 #ccfbrecruits #NotJustFires ....................................................................................... 5 Fire Prevention .......................................................................................................... 6 Building Control......................................................................................................... 6 Library Service............................................................................................................7 Libraries Membership & Visits ................................................................................... 9 Community Culture and Placemaking........................................................................10 Sports Development Officer .................................................................................... 10 Environmental Awareness ....................................................................................... 11 Sustainable Travel ................................................................................................... 11 Cork City Marathon ................................................................................................. 12 Sports Grants........................................................................................................... 12 Old Cork Waterworks Experience ............................................................................ 13 Community Content ................................................................................................ 14

Arts & Events ...........................................................................................................16

Development Management ......................................................................................18 Strategic Housing Developments............................................................................. 18 Planning Applications .............................................................................................. 19 Contact Volumes in Planning DM ............................................................................ 20 Planning Enforcement ............................................................................................. 20 Short-Term Letting .................................................................................................. 21 Section 5’s – Declarations of exempted development............................................. 21 Housing Directorate .................................................................................................22 Capital Works .......................................................................................................... 22 Housing Progress Report November 2021............................................................... 25 Social Housing Stock/Rent Collected ....................................................................... 28 Voids ....................................................................................................................... 28 Housing Allocations Report November 2021 ........................................................... 29 Housing Assistance Programme (HAP) .................................................................... 30 Rental Accommodation Scheme (RAS) .................................................................... 31 Private Housing Grants ............................................................................................ 32 Housing Maintenance ............................................................................................. 33 Vacant Dwellings - by Local Area ............................................................................. 33 Vacant Dwellings - Not on CCC Management Programme....................................... 33 Homeless Services ................................................................................................... 33 Emergency Accommodation.................................................................................... 34 Rough Sleepers........................................................................................................ 35 Bishopsgrove ........................................................................................................... 35 Roads.......................................................................................................................36 Roadworks Programme ........................................................................................... 36 Public Liability Claim Reports................................................................................... 36 Pavement Surface Condition Index (km) ................................................................. 36 Regional Roads Grants (km Strengthened) .............................................................. 36

Back Cover ............................................................................................................... 63