CE Management Report November 2021

FOI/GDPR Reviews & Requests

50

Data Protection Requests/An Garda Siochana Requests Ombudsman

45

40

2 0 4

6

7

35

OIC Cases

1 2

3 0

2 0 5

3

30

6

6

0 3

4 1 3

3

Internal Review

2 0

1 0

9

25

8

6

FOI Requests

20

4 0

2 2

33

20

26

25

15

25

Data Protection Request

18

22

25

16

10

14

17

AIE Request

5

7

4

4

3

4

1

3

0

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Innovation Week Our Chief Executive, Ann Doherty spoke at the national launch of the Our Public Service Innovation Week 2021 which was held between 8 th and 12 th of this month. She detailed how Cork City Council staff innovated service delivery in the city during the past challenging 18 months. For the duration of Innovation Week, the Business Process & Service Improvement team organised Microsoft Teams meetings where project leaders displayed their innovative projects undertaken by different departments throughout the council in the recent past; sharing what they set out to achieve, how they funded the project, the challenges they faced, the lessons they learned and will bring forward into future projects and the impact their project has; or is projected to have in the future. The goal of sharing these presentations was to inspire and encourage innovation throughout the organisation, as set out in our Corporate Plan 2019 - 2024 and share ideas and possible collaborations between different departments. Our guest speaker, Elaine Birkett took us on a people and culture change journey being brought about in the HSE. The presented projects included , the Library’s Innovation in a Pandemic presented by David O’ Brien and Patricia Looney, where they have carried out multiple innovative projects including their award- winning Housebound Book delivery service and DEIS school children throughout the pandemic, and the Tory Top Library Sensory Garden. Our Sustainable Transport Officer, Frank Fitzgerald presented the Cargo Bike Library where cargo bikes were loaned to businesses in Cork city for free for a six- month period to trial this innovative mode of transport and distribution. City and County Archives presented their ongoing innovative project to provide online access to our

archive collections for research access and outreach, cultural and educational materials. Hugh Kileen presented An Accessible Cork City Development Plan and Consultation whose goal was to make the draft development plan accessible, engaging and provide an inclusive public consultation. Phil O’ Hare from Cork City Fire Brigade presented his teams project of creating a Remotely Operated Vehicle, a new technology that can dispense water or a foam solution through a remote-controlled monitor, has a tow capacity to move equipment, ability to monitor gas/air or radiation, a colour visual and thermal imaging, ability to climb staircases, has a two way audio communication system, provides lighting, is self- cooling, self-propelling and can record and relay the inside and outside temperature of the vehicle and relay this information back. This new technology provides a safer working environment for staff and an effective response to our community. ICT’ s Deirdre Hallihan and Ian O’ Sullivan presented Innovation in Digital and Online Applications their team’s goal is to digitally transform our online channels to provide better services to the public and improve business processes for staff. Streetscape Development: Creating People and Business Friendly Places was presented by John Hayes detailing the interventions made to enhance and extend pedestrian priority in City Centre including the pedestrianisation of 17 streets and new bike parking facilities at 50 locations.

55

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