ICT Services CRM Cases Dynamics 365 CRM System Interactions by type
Case Type
Month Year
Total
CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created
Housing maintenance (inc. requests for updates
Nov Nov Nov Nov Nov Nov Nov
2021 2021 2021 2021 2021 2021 2021
3595
Environment
442 500 111
Roads
Litter Fines
Housing Grant Applications
59
Phone Calls
3174
Community Support
1
Online Forms
129 online forms are available on www.corkcity.ie for customer submission.
15,320 registered users on Submit.com
383 interactions on Consult.corkcity.ie
19,846 online submissions in September
Infrastructure Support
Data Set
Month Year
Total
No. of Staff supported with laptops No. of Cllrs. Supported with laptops
Nov Nov Nov Nov Nov Nov Nov Nov Nov Nov
2021 2021 2021 2021 2021 2021 2021 2021 2021 2021
624
31 13
No. of CCC public wifi areas
No. of Wifi4EU areas
3
No. of public PC’s supported
110
No. of mobile devices being supported No. of websites being supported No. of cyber events addressed No. of Business Apps Supported Highest no. of users – Business Apps
1070
21
N/A 150
Core, JDE, Odyssey, IHouse, SSIS.
Top Searches
Top 5 search TERMS on www.corkcity.ie 1. Glow
Top 5 web pages viewed on www.corkcity.ie 1. Glow – A Cork Christmas Celebration Homepage 2. Glow – A Cork Christmas Celebration – bishop Lucey Park Experience 3. Glow – A Cork Christmas Celebration – Ferris Wheel 4. Cork City Council Homepage 5. Search for a planning application
2. Planning 3. Book 4. Housing 5. Christmas lights
62
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