Tenants Handbook

YOUR HOME

Emergencies

Q: What if I lose my keys or lock myself out?

If an emergency should arise outside normal working hours, tenants can call a Central Control helpline ( Tel: 021-4966512 ). They will arrange for the correct emergency service in response to the request. It should be noted that situations will only be attended to where the required work cannot wait until the next working day. Cork City Council reserves the right to determine what constitutes an emergency that may be attended to outside of normal working hours.

A: If you lock yourself out Housing Maintenance

personnel will help you to get back in. However, we will have to charge for the service, including a charge for any damage that results. If you need extra keys you should arrange to have them cut yourself but you must hand them all in when you leave. Q: Can I improve the security of my dwelling?

If you need the FIRE BRIGADE, GARDAI or an AMBULANCE, DIAL 999 yourself. DO NOT WAIT for a member of our staff.

If you have a GAS LEAK, phone the Gas Company IMMEDIATELY. Tel: 1850 205050

If there is a need for an emergency City Council service – Tel: 4966512

A: Yes, provided you do not

interfere with the safety of the dwelling. Please note that only push button locks should be used on bedroom windows. We strongly recommend that you take professional and technical advice regarding your safety and security

Examples of an Emergency:

n Serious risk to life or health. n Imminent threat of the house being flooded by water or sewage. n Total failure of the electricity supply or an electrical fault. n A risk of significant damage to the property.

If Cork City Council personnel are called out where there is not an emergency, the tenant will be charged the full cost of the call-out.

Insurance

WE STRONGLY ADVISE YOU TO TAKE OUT YOUR OWN HOUSEHOLD INSURANCE (INCLUDING COVER FOR CONTENTS).

If the problem does not fall into the above categories, report the problem as soon as possible on the next working day.

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