Tenants Handbook

CONTENTS

n Safety n Alterations & Improvements n Adaptations for people with disabilities

n Gardens n Rubbish n Vermin

Useful Telephone Numbers

i

Web Site Address

i

Your Neighbourhood

21

Forward

iii

n Estate rules n Neighbours n Anti-Social behaviour n Vacant dwellings n Maintaining common areas

Introduction

iv

Your Tenancy

1

n Your letting agreement n Use of your home

Your Rent

25

n Succession – inheriting the tenancy n Assignment – passing on the tenancy n Lodgers & Subletting

n Paying your rent -When and how

-How is your rent calculated -Change of circumstances -Getting behind

Housing Services

4

n Housing Transfers n Housing Inter Transfers n Improvement works in lieu of housing

Area Based Management

28

Your home

7

Other Housing Services

30

n Repairs & Maintenance - How to report repairs

n Buying a home n Housing Loans

- Landlord’s responsibilities - Tenants Responsibilities - How we carry out our responsibilities - Problems - National House Building Guarantee Scheme

n Shared Ownership Scheme n Tenant Purchase Scheme n Disabled Persons Alterations n Mortgage Allowance Scheme

n Emergencies n Locks & Keys n Insurance

Ventilating your home

33

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