CE Management Report April 2020.pdf

Community Content __________________________________________________________________________________________________ Ballincollig Community Response

LOCAL CALL TYPE

It was a busy week for … Westgate foundation is particularly busy during this week, providing phone support to over 100 service users and people cocooning/self-isolating that may not normally avail of Westgate foundations service. They have also increased their numbers availing of meals and wheels and still continue to provide this service within Ballincollig and Surrounding areas. Ballincollig GAA club have been dealing with all groceries queries and requests, they have a pool of volunteers that have been responding to all requests in quick turnaround. Where the person requires groceries that day they will have them. Ballincollig Community Forum has been liaising with all stakeholders to ensure that all information was being distributed locally and all requested are being dealt with in a prompt time to ensure the person looking for support is getting their essentials as quickly as possible.

Prescriptions & Medical needs

Jobs in House

Grocery Deliveries

Meals on Wheels

Other Deliveries

Phone Support

120

CRF Helpline

We’re doing this well … The Ballincollig Community Response felt it was quiet at the beginning and decided to design a poster with local contact details of stakeholders and clubs/organisations they are involved with shows that locals could identify in conjunction with Cork City Council helpline. This has proven to be efficient and more calls are coming in locally that is fed back through Cork City Council weekly. AWhatsApp group was set up with all group members and all requests are assigned to different individuals and each request is dealt with quickly. Posters and Facebook sharing of information is getting the information out there. Meals and Wheels distribute a poster to all clients in receipt of meals and wheels to ensure they had the contact information.

We are noticing … People who are ringing locally through the numbers on the posters saying that just even having a name and number available that should they require assistance helps reduce anxiety and provides a sense of comfort. People who have received support either from deliveries ,or support are using the support more than once as they are happy with the no fuss, quick response and community looking after each other. Howwe’re reaching out … All team numbers, and organisations are advertise locally; WhatsApp is set up for stakeholders; Community alert scheme notifies its data base of service; Various Facebook sharing of information; Ballincollig Newsletter has printed poster of contact information weekly; Posters are available in all local shops, chemists, post offices, petrol stations in the locality; Residents associations have been contacted to disseminate information to residents Mayfield Community Response

It was a busy week for … Newbury House Family Centre: Manned 2 local phones for Mayfield Response Team and fielded queries onto volunteers/other community team members/other organisations; Mayfield Priority Shoppers – 52 volunteers. – coordinated and supported volunteers; Set up pension collection procedure and collected 5 pensions – 8 collectors; Set up pharmacy WhatsApp group and linked with local pharmacy – 9 collectors; Link with local volunteer groups – Mayfield GAA, Brian Dillions, Scouts; Family supports – phone support/video activity links/online parenting programme/family shopping requests. 18 video link family counselling sessions this week; Community Supports – family support worker & counsellor – online counselling & phone support; Mayfield Arts Centre – activities online; Provided Childcare Family Activity and food packs