CE Management Report June 2020.pdf

1800 222 226 line

Calls Served

948

Calls abandoned

274

Voicemail

183

TOTAL Calls received

1404

The Community Support help line operated 7 days a week from 09 to 17 throughout the month of June.

The graph below shows the number and nature of calls received daily, since the inception of the Covid-19 Community helpline.

CSU COVID-19 CALLS

TOTAL CALLS FOOD DELIVERY SOCIAL ISOLATION MEALS DELIVERY GARDA RELATED

120

100

80

60

40

20

0

Service Requests

__________________________________________________________________________________________________

Roads Service Requests

Status of Roads Service Requests

800

800

700

700

600

600

367

500

500

400

Open

400

356

300

Closed

185

162

300

200

32

200

100

378

79

0

223

221

220

100

192

Jan

Feb

Mar

Apr

May

Jun

100

0

Emergency Routine Urgent

Jan

Feb

Mar

Apr

May

Jun

2

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