Contact Centre
021 4924000 line
Housing Maintenance
Other Housing
Other Services
Category
Litter/Waste
Roads
Total
Calls Served
6,944
407
574
3,731
11,656
Calls Abandoned Voicemails/ Dissuaded TOTAL Calls Received Calls Forwarded by agents
1,795
142
198
1,056
3,191
1,343 (679 vms)
714
78
85
466
9,453
627
857
5,253
16,190
Average calls served daily (20 working days in February)
3,947
583
Emails served by CSU agents in January
617
The Community Support help line operated 5 days a week from 9 until 5 for the month of January. 1800 222 226 line
Calls Served
96
Calls abandoned
18
Voicemail
0
TOTAL calls received
114
1 Total served by agents within system but excl. voicemails 1 Callers hang up when a recorded message from CCC is being played (system sees this as caller has received the information they were looking for and have hung up satisfied with the information) 1 Total calls reaching the options menu (IVR system). Note: the IVR does not accurately reflect the exact breakdown of calls as option 1 is used disproportionately by callers resulting in higher numbers for Housing. 1 This includes calls served + voicemails 1 Emails served by CSU agents includes all emails, submissions and SPAM
Roads & Traffic
Other Services
Calls Abandoned
Calls Received
Litter/Waste
Calls Served
Housing
0 2000 4000 6000 8000 10000 12000 14000 16000
3
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