Contact Centre
021 4924000 line
Housing Maintenance
Other Housing
Other Services
Category
Litter/Waste
Roads
Total
Calls Served
6,871
522
654
3,857
11,904
Calls Abandoned Voicemails/ Dissuaded TOTAL Calls Received Calls Forwarded by agents
2,588
274
220
1,591
4,673
1,591 (981 vms)
882
117
59
533
10,341
913
933
5,981
18,168
Average calls served daily (22 working days in March)
4,275
542
Emails served by CSU agents in March
767
The Community Support help line operated 5 days a week from 9 until 5 for the month of March.
1800 222 226 line
Calls Served
75
Calls abandoned
11
Voicemail
0
TOTAL calls received
86
1 Total served by agents within system but excl. voicemails 1 Callers hang up when a recorded message from CCC is being played (system sees this as caller has received the information they were looking for and have hung up satisfied with the information) 1 Total calls reaching the options menu (IVR system). Note: the IVR does not accurately reflect the exact breakdown of calls as option 1 is used disproportionately by callers resulting in higher numbers for Housing. 1 This includes calls served + voicemails 1 Emails served by CSU agents includes all emails, submissions and SPAM
Roads & Traffic
Other Services
Calls Served
Calls Received
Litter/Waste
Calls Abandoned
Housing
0
1000
2000
3000
4000
5000
3
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