Contact Centre __________________________________________________________________________________________________ 11,462 calls were received by the Unit in February, which is an average of 573 calls per working day. Due to the bad weather experienced every weekend in February, the CSU continued to handle a high volume of calls, particularly on Monday mornings.
Customer Service Unit
6000
5000
4000
3000
4936
4587
2000
1000
405
1028
0
Housing
Litter/Waste
Other Services
Roads & Traffic
Calls Abandoned
Calls Served
Calls Forwarded
Service Requests __________________________________________________________________________________________________ Roads
Service Requests ytd
Status of Roads Requests
800
38
800
700
700
706
600
600
367
500
500
400
400
300
300
13
200
378
200
209
100
192
100
0
0
Jan
Feb
Jan
Feb
2020 Closed Open
2020 Emergency Routine Urgent
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