Contact Centre __________________________________________________________________________________________________ 13,492 calls were received by the Unit in January, which is an average of 613 calls per working day. While there were no extreme weather events to account for the higher number of calls, the announcement of the general election led to a surge in calls to the CSU, with members of the public contacting the Unit with franchise queries.
6000
5000
4000
5,809
3000
2000
489
1000
1,086
5,414
320
293
34
0
47
Housing
Litter/Waste
Other Services
Roads & Traffic
Calls Abandoned
Calls Served
Calls Forwarded
Service Requests __________________________________________________________________________________________________ Roads
Service Requests ytd
Status of Roads Requests
800
800
38
43
37
700
700
41
706
679
600
675
600
26
367
351
371
36
500
500
548
324
502
400
284
400
436
233
300
300
200
378
374
200
342
270
246
241
100
100
0
0
Aug
Sep
Oct
Nov
Dec
Jan
Aug
Sep
Oct
Nov
Dec
Jan
2019
2020
2019
2020
Closed Open
Emergency Routine Urgent
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