Our High-Level Goals and Strategic Objectives __________________________________________________________________________________________________
High Level Goals
An environmentally sustainable city
A city valuing its people
A city promoting culture, heritage, learning, health & wellbeing
A city of engaged neighbourhoods and communities
A city supporting the delivery of homes and infrastructure Integrated Public Transport System
A city driving economic and sustainable development
Strategic Objectives
Climate Action, Mitigation & Adaptation
Enhance Democracy
Libraries
Integration & Social Inclusion
Research Develop & Innovate
People Centric Experience
Emergency Services
Public Realm / Social Infrastructure
Rebuilding Ireland Plan
Cluster Development
Litter & Waste Management
Governance & Administration
Heritage, Arts & Culture
EU Projects
Social Housing Supports
Climate Strategy Promotion
Safe City
Development Plan
Continuous Service Improvement & Delivery
Healthy City
Major Emergency Management
Asset Management
Strategic Collaborations & Partnerships
Water Services & Sanitation
Sports Development
Public Sector Duty
Festival & Events
City Centre Movement Strategy
Biodiversity
Parks, Recreation & Greenways
International Relations & Twinning
People Management
Critical Infrastructure
Air Quality
Learning City
Property Management
Tourism
Regulation & Enforcement
Business Continuity
Engaging & Developing Communities
Young People
Smart City
Learning & Development
Active Land Management
Sustainable Development
Age Friendly City
Architecture/ Urban Design
Inclusive City
Welfare
Capital Delivery
Flood Management
Circular Economy & Green Procurement
Planning & Zoning
Business & Employment Opportunities
Actions
All Actions are captured, reviewed & monitored through the Annual Service Delivery Plans
Contact Centre __________________________________________________________________________________________________
10,277 calls were received by the Unit in March, which is an average of 489 calls per working day. From mid-March, as the Covid-19 global pandemic escalated, our agents began to take calls associated with the virus, for example, queries about rent reviews as some employers closed and housing tenants pay was negatively impacted. Preparations also began; with the cooperation of the ICT department, to train additional staff in the CSU and put staffing contingencies in place. We began the process of relocating our call agents across several locations to comply with social distancing requirements. Some agents moved to the Old Cork Waterworks, while others relocated to the old Transition Office, and others remained in the CSU office. Over the course of the last weekend in March; following the announcement by An Taoiseach, Leo
Varadkar, that the country was to enter a two-week lockdown, the situation escalated further. The CSU was asked to handle all calls coming into the new 1800 freephone Covid-19 community helpline; launched to the public on Monday 30 th March and operating from 9am to 5pm. We were informed on 30 th March that the Covid-19 Community helpline should operate 7 days a week from 8am to 8pm. With the ongoing support of ICT and the dedication of our call agents, the CSU was able to meet this demand with effect from Tuesday 31 st March. The number of call agents expanded further in conjunction with this, thanks to the cooperation and redeployment of our colleagues in other directorates, allowing the CSU to pick up all calls and refer them onwards to our colleagues in the Community section
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