City-Wide Trauma Awareness, Sensitivity and Healing Through Relationships
The value of staff and service user experience is recognised in overcoming challenges and improving the system as a whole, by: • using formal and informal peer support and mutual self-help • organisation asking service users and staff what they need and collaboratively considering how these needs can be met • focusing on working alongside and actively involving service users in the delivery of services Efforts are made to share power and give service users and staff a strong voice in decision-making, at both individual and organisational levels, by: • validating feelings and concerns of staff and service users • listening to what a person wants and needs • supporting people to make decisions and take action • acknowledging that people who have experienced or are experiencing trauma may feel powerless to control what happens to them, isolated by their experiences and have feelings of low self-worth Move past cultural stereotypes and biases based on, for example, gender, sexual orientation, age, religion, disability, geography, race or ethnicity by: offering access to gender-responsive services leveraging the healing value of traditional cultural connections incorporating policies, protocols and processes that are responsive to the needs of individuals served ( Working definition of trauma-informed practice - GOV.UK (www.gov. uk)
Collaboration and Mutuality
Empowerment, Voice and Choice
Cultural Sensitivity
Cork Trauma Sensitive City
10
Powered by FlippingBook