Contents Purpose of CE Report ................................................................................................ 2 Our Mission ............................................................................................................... 2 Our Vision.................................................................................................................. 2 Our High-Level Goals and Strategic Objectives .......................................................... 2 Our Values ................................................................................................................. 2
Roadworks Programme............................................................................................37 Public Liability Claim Reports ...................................................................................37 Pavement Surface Condition Index (km) ..................................................................37 Regional Roads Grants (km Strengthened) ...............................................................37 Roads Maintenance Programmes ............................................................................38 Transport................................................................................................................. 41 Pay Parking Income ..................................................................................................41 Park by Phone ..........................................................................................................41 Park & Ride Vehicle Numbers...................................................................................41 Public Bike Scheme ..................................................................................................41 Enforcement ............................................................................................................42 Road Offence Breakdown.........................................................................................42 Road Offence Location .............................................................................................42 Infrastructure Projects ............................................................................................. 43 Roads Capital Programme: TII Funded Projects ........................................................43 Roads Capital Programme: NTA Funded Projects .....................................................43 Roads Capital Programme: CCC Funded Projects .....................................................44 Roads Capital Programme: DTTS & CCC Funded Projects .........................................44 Roads Capital Programme: LIHAF Funded Projects...................................................44 Urban Regeneration & Development Fund ..............................................................44 Bridge Repair and Rehabilitation Projects ................................................................44 New Cycle Lanes.......................................................................................................45 Environment ............................................................................................................ 46 Tree Works...............................................................................................................47 Licencing ..................................................................................................................48 Waste Management.................................................................................................48 Strategic & Economic Development .......................................................................... 49 Tourism....................................................................................................................49
Contact Centre ...........................................................................................................3
Service Requests ........................................................................................................4 Roads Service Requests ............................................................................................. 4 Housing Maintenance Service Requests .................................................................... 4 Environment Service Requests .................................................................................. 5 Emergency Services & Building Control .......................................................................5 Fire Prevention .......................................................................................................... 6 Building Control......................................................................................................... 6 Library Service............................................................................................................7 Libraries Membership & Visits ................................................................................... 9
Arts & Events ...........................................................................................................10
Community Culture and Placemaking........................................................................12 Sports Development Officer .................................................................................... 12 Sustainable Travel ................................................................................................... 12 Lifelong Learning ..................................................................................................... 13 Environmental Awareness ....................................................................................... 13 Community Volunteer Programme National Launch ............................................... 14 Traveller Pride Week 2021 ...................................................................................... 14 International Recovery Day ..................................................................................... 14 Old Cork Waterworks Experience (Lifetime Lab) ..................................................... 15 LEO .......................................................................................................................... 16 Development Management ......................................................................................17 Update on Strategic Housing Developments ........................................................... 17 Pre-Planning ............................................................................................................ 18 Planning Applications .............................................................................................. 18 Contact Volumes in Planning DM ............................................................................ 19 Planning Enforcement ............................................................................................. 19 Short-Term Letting .................................................................................................. 20 Section 5’s ............................................................................................................... 20 Housing Directorate .................................................................................................21 Housing Progress Report September 2021 .............................................................. 21 Capital Works .......................................................................................................... 24 Social Housing Stock/Rent Collected ....................................................................... 28 Voids ....................................................................................................................... 28 Housing Allocations Report September 2021 .......................................................... 29 Housing Assistance Programme (HAP) .................................................................... 30 Rental Accommodation Scheme (RAS) .................................................................... 31 Private Housing Grants ............................................................................................ 32 Housing Maintenance ............................................................................................. 33 Vacant Dwellings - by Local Area ............................................................................. 33 Vacant Dwellings - Not on CCC Management Programme....................................... 33 Homeless Services ................................................................................................... 34 Emergency Accommodation.................................................................................... 34 Rough Sleepers........................................................................................................ 35 Bishopsgrove ........................................................................................................... 35
Corporate Services & International Relations ............................................................ 51
Chief Executive’s Office ............................................................................................51 Council Services .......................................................................................................51 Payments Processed ................................................................................................51 Franchise Register of Electors ..................................................................................52 Drinking Fines...........................................................................................................52 Reception Desk Callers .............................................................................................52 Communications ......................................................................................................53 Social Media Engagements.......................................................................................53 Finance Directorate.................................................................................................. 54 Expenditure..............................................................................................................54 Income by Source.....................................................................................................55 Key Collection Levels ................................................................................................55 People & Organisation Development ........................................................................ 56 Appointments made and Competitions completed/advertised................................56 Training Update – Climate Awareness......................................................................56 ICT Services.............................................................................................................. 57 CRM Cases ...............................................................................................................57 Online Forms............................................................................................................57 Infrastructure Support .............................................................................................57 Top 6 Searches .........................................................................................................57
Back Cover ............................................................................................................... 58
Roads.......................................................................................................................37
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