ICT Services CRM Cases Dynamics 365 CRM System Interactions by type
Case Type
Month Year
Total
CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created
Housing maintenance (inc. requests for updates
Dec Dec Dec Dec Dec Dec Dec
2021 2021 2021 2021 2021 2021 2021
2539
Environment
263 295
Roads
Litter Fines
77 31
Housing Grant Applications
Phone Calls
2644
Community Support
0
Online Forms
138 online forms are available on www.corkcity.ie for customer submission.
15,636 registered users on Submit.com
891 interactions on Consult.corkcity.ie
20,873 online submissions in December
Infrastructure Support
Data Set
Month Year
Total
No. of Staff supported with laptops No. of Cllrs. Supported with laptops
Dec Dec Dec Dec Dec Dec Dec Dec Dec Dec
2021 2021 2021 2021 2021 2021 2021 2021 2021 2021
634
31 13
No. of CCC public wifi areas
No. of Wifi4EU areas
3
No. of public PC’s supported
110
No. of mobile devices being supported No. of websites being supported No. of cyber events addressed No. of Business Apps Supported Highest no. of users – Business Apps
1068
21
N/A 150
Core, JDE, Odyssey, IHouse, SSIS.
Top Searches
Top 5 search TERMS on www.corkcity.ie 1. Glow 2. Book 3. Parking 4. Planning 5. Book glow
Top 5 web pages viewed on www.corkcity.ie 1. Glow – A Cork Christmas Celebration Homepage 2. Glow – Ferris Wheel 3. Glow – Bishop Lucey Park Experience 4. Cork City Council Homepage 5. Search for a planning application
54
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