ICT Services CRM Cases Dynamics 365 CRM System Interactions by type
Case Type
Month
Year
Total
CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created CRM cases created
Housing maintenance (inc. requests for updates
September 2021 September 2021 September 2021 September 2021 September 2021 September 2021 September 2021
3268
Environment
425 488
Roads
Litter Fines
75 17
Housing Grant Applications
Phone Calls
2414
Community Support
3
Online Forms
125 online forms are available on www.corkcity.ie for customer submission up from 113 last month
14,133 registered users on Submit.com
621 interactions on Consult.corkcity.ie
2,171 online submissions in September
Infrastructure Support
Data Set
Month
Year Total
No. of Staff supported with laptops No. of Cllrs. Supported with laptops
September 2021 September 2021 September 2021 September 2021 September 2021 September 2021
604
31 13
No. of CCC public wifi areas
No. of Wifi4EU areas
3
No. of public PC’s supported No. of mobile devices being supported No. of websites being supported No. of cyber events addressed
110
1075 (inc phones, tablets, IPADS, Traffic Signal SIMS, Alarms & Modems)
September 2021 September 2021
21
Assessed and responded to 3 applicable Public Security Advisories from the NCSC. SpamTitan blocked 18462 Spam messages and 1876 Viruses & O365 blocked 1609 incoming Spam messages
No. of Business Apps Supported
September 2021
150
1. 2. 3. 4. 5. 6. 7.
CORE CRM
Highest no. of users – Business Apps September 2021
PTools Web CMS
Odyssey
Online Forms & Payments – submit.com
iDocs
Agresso
Top 6 Searches
Top 6 search TERMS on www.corkcity.ie 1. Housing 2. planning 3. Planning 4. Parking 5. Rents 6. Parking fine
Top 6 web pages viewed on www.corkcity.ie 1. Cork City Council Homepage 2. Search for a planning application 3. Current Vacancies 4. Parking Services – How to Pay 5. Search Page 6. English Market Homepage
57
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